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Costara is a trading name of USAirtours Holidays (UK) Ltd.
This Privacy Policy explains how Costara, USAirtours Holidays (UK) Ltd, and associated trading companies collect, use, store, and protect your personal information when you use our services, website, or contact us.
Your personal information will be held by USAirtours Holidays (UK) Ltd and its trading brands, including:
Registered Office:
Saxon House
27 Duke Street
Chelmsford
Essex
CM1 1HT
Email: dp@costaratravel.com
We promise:
We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are allowed to use your personal information only where we have a lawful basis to do so, including:
Legitimate interests include operating and improving our business, communicating with customers, fraud prevention, and providing relevant offers and services.
We may collect and process the following categories of personal information:
Where necessary for your travel arrangements, we may collect:
We may collect personal information when you:
We may also receive information from trusted third-party suppliers and partners involved in providing your travel arrangements.
We use your personal information to:
We may contact you by email, phone, SMS, or post about products, services, promotions, and offers we believe may interest you.
We rely on either:
You can unsubscribe from marketing communications at any time by:
We will still contact you regarding active bookings or important service communications.
We may share your information with:
Some suppliers may be located outside the United Kingdom or European Economic Area. Where this occurs, we will ensure appropriate safeguards are in place to protect your information.
As part of arranging international travel, your personal information may be transferred outside the UK. This may include countries whose data protection laws differ from those in the UK.
Where we transfer data internationally, we take appropriate steps to ensure your information remains protected in line with UK data protection laws.
Our website may use cookies and similar technologies to:
You can manage your cookie preferences through your browser settings.
We generally retain personal information for up to six years after your last interaction with us.
Telephone recordings are typically retained for up to 12 months.
We may retain information for longer where necessary:
Under UK data protection law, you have the right to:
To request a copy of the personal information we hold about you, please contact:
Data Protection Officer
USAirtours Holidays (UK) Ltd
Saxon House
27 Duke Street
Chelmsford
Essex
CM1 1HT
Email: dp@costaratravel.com
We may ask for proof of identity before processing your request.
You may withdraw your consent at any time by contacting us at:
dp@costaratravel.com
If you are unhappy with how we handle your personal information, you have the right to complain to the UK supervisory authority:
Information Commissioner’s Office
You can visit the ICO website for further information regarding your rights and how to make a complaint.
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our services. Any updates will be published on our website with a revised effective date.